FAQs

Find answers to the most common questions about shopping with YANLAM. If you need further assistance, feel free to contact us anytime.

1. What is YANLAM?

YANLAM is an online store offering quality products shipped quickly within the United States. We focus on providing excellent service, fast delivery, and a smooth shopping experience.

2. Where is YANLAM located?

Our business is located at:
105 W Hanford Armona Rd, Lemoore, CA 93245, United States

3. How can I contact customer support?

You can reach us by:

Email: contact@yanlam.com
Phone: +1 559-924-0578

We typically respond within 24–48 hours on business days.

4. What payment methods do you accept?

We accept:

Visa, MasterCard, American Express, Discover
PayPal
Shop Pay (if enabled)
Apple Pay (if enabled)
Google Pay (if enabled)
Buy Now Pay Later methods (if enabled)

For more details, see our Payment Methods Page.

5. Do you ship internationally?

Currently, YANLAM ships within the United States only.

6. How long does shipping take?

Shipping times vary by location. Typically:

Order Processing: 1–2 business days
Delivery: 4–6 business days

You will receive a tracking number once your order ships.

For full details, see our Shipping Policy.

7. How do I track my order?

Once your order ships, you will receive an email with your tracking number.
You can use this number to follow your package until it is delivered.

8. What is your return policy?

We offer a 30-day return window for most items.
Returns must be:

Unused
In original packaging
In resellable condition

For more details, please refer to our Return & Refund Policy.

9. What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours
Provide photos or video of the issue
Our team will assist you with a replacement or refund

We will take care of approved issues at no extra cost to you.

10. Can I change or cancel my order?

Orders may be canceled within 12 hours of purchase.
After your order is processed or shipped, it cannot be canceled.
If the shipment has left our facility, you must wait to receive the item and request a return.

11. Do your products come with a warranty?

Yes! All products come with a 30-day limited warranty that covers manufacturing defects.
See our Warranty Policy for complete details.

12. Do you offer discounts or promotions?

YANLAM may offer promotions or discount codes occasionally.
Sign up for our newsletter to stay informed of upcoming offers.

13. Is my payment information secure?

Absolutely. Our checkout uses:

SSL encryption
Secure payment processors
Fraud prevention systems

YANLAM never stores complete payment information.

14. How do I know if my order was successful?

After checkout, you will receive a confirmation email.
If you do not receive it within 10 minutes, please check your spam folder or contact us.

15. What should I do if I entered the wrong address?

If your order hasn't shipped yet, contact us immediately.
If the order has shipped, we cannot redirect it.
Incorrect addresses may result in failed delivery or extra shipping fees.

16. Do you offer gift cards?

If enabled in the store, customers may purchase and redeem digital gift cards.

17. Are all items in stock?

We try to keep all products in stock.
If an item becomes unavailable, it will be marked as “Out of Stock” or temporarily removed from the catalog.

18. Do you restock items?

Yes—popular items are restocked regularly.
Join our email list to get notified of restocks.

19. How do I stay updated?

New arrivals
Promotions
Restocks
Special announcements

20. Still have questions?

We're here to help!